June 9, 2021
We would like to share some important information with you that is affecting the way we normally do business.
You have probably noticed when placing orders our lead times vary greatly. Right now, lumber is very difficult to obtain. We are finding the lead times between when we place lumber orders and the time those orders are delivered are well beyond the “norm”. We have been informed there is a shortage of lumber, which greatly affects the way we normally do business. Please understand we ARE ABLE to obtain most of the lumber needed, but it is taking an unusually long time for our lumber orders to be delivered to us.
To help both you and us, we as that you please place your orders as far out into the future as possible to allow for these long lead times. Our production has not slowed down, but obtaining the lumber has. We are working hard to keep lumber on hand, but that is not always feasible. If you call to place an order, we ask that you please be cognizant of the timeframe in which you need your order. We understand sometimes this is not possible, but if most of our customers can, in essence, predict future orders we will be more capable of completing your order within the timeframe you request.
In addition to the lumber shortage, the price of lumber has gone up exponentially in the past few months and continues to climb. We do our best to keep the cost of our products low, but we also, unfortunately, must pass some of those costs on to you, our customers. Unless and until lumber prices start to drop, you will notice an increase for items you order.
Thank you very much for your attention and understanding in these matters. We apologize for any inconvenience this may cause but, unfortunately, these changes are not under our control.
We value all our customers and hope we can continue to build our already strong business relationship!
If you have any questions or concerns, please contact me at 262-637-8570 or firstname.lastname@example.org.